Returns & Exchanges
We want to ensure your complete satisfaction so we will happily accept returns in accordance with the following Return Policy:
All returns and exchanges must be pre-authorized by Customer Service and require a return authorization number. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Contact us at info@chantalluxe.com to request your return authorization (if eligible).
To obtain your refund, the item must be returned to us, unopened and in its original packaging, with all accessories, within 15 days of the date upon which we provided the item to the carrier for shipment to you.
Gift Cards are non-returnable and may only be redeemed for merchandise or services (available in select stores only).
You must also follow the Return Procedures specified below:
You must have purchased the item from us at www.chantalluxe.com. Items purchased in person can only be exchanged or returned in person with the original receipt and original method of payment available. Gift receipts are eligible for merchandise exchange or store credit only. To issue a return, contact
info@chantalluxe.com. Once approved for return, Customer Service will send you an e-mail including your return authorization. For all returns other than damaged, defective or incorrectly-shipped items (see below), you will be responsible for the shipping charges to return the item. Securely pack the item(s) you are returning and include a copy of your original packing slip along with your Return Authorization e-mail in an appropriately sized box. Ship the item only to the address provided to you by Customer Service when obtaining your return authorization. We do not accept returns to our Shipping Warehouse. Chantalluxe Beauty cannot be held responsible for returns shipped outside our returns procedure. After we receive, inspect and process your return, a refund will be issued in accordance with our Refund Procedures below.
Damaged, defective or incorrect items
If you received a damaged or defective item from us, or the wrong item was shipped to you, you will not be responsible for return shipping charges, and we will not charge any restocking or other fee in connection with the return. In addition, you will receive a full refund for the item, as described in our Refund Procedures. All returns and exchanges must be pre-authorized by Customer Service and require a return authorization number. Contact us at info@chantalluxe.com to speak to a Customer Service Representative or via Email to request your return authorization (if eligible).
Again, we cannot accept items that have been opened or used unless the item was received by you in a damaged or defective condition. To obtain your refund, the defective, damaged or incorrect item must be returned to us, unopened and in its original packaging, with all accessories, within 15 days of the date upon which we provided the item to the carrier for shipment to you.
Return Procedures
If you are entitled to a refund in connection with a return, the following conditions will apply:
Your refund will be in the form of payment used for the purchase. If you paid with a gift card, a new gift card will be mailed to you for the refunded amount. The amount refunded will be the purchase price paid by you for the returned item (which reflects the amount of any discounts, promotions or coupons that you received), including sales tax charged with respect to the item. Credits will be issued after we receive, inspect and process your return. Please allow time for the returned item to be delivered to us, for us to inspect and process the return, and for the credit card issuer to credit your account. Your credit card company determines when the credit will be reflected in your statement. It may take one full billing cycle for the credit to appear on your account.If you’ve done all of this and you still have not received your refund yet, please contact us at info@chantalluxe.com.
Gift Cards purchases are non-returnable and may only be redeemed for merchandise in store and online as well as services in select retail locations.